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Latest Retailer Ratings

Rookie1986 rated SCAN as 5 - Exceptional
Bought just over £2000 worth of components to do my first home build from these guys and they were .....

benzodiazepine rated Computer Planet as 1 - Very Poor
The good things first: Very Keenly priced, good choice of components, system was very well packed f.....

glasco61 rated QuietPC as 5 - Exceptional
OK, here's the thing; I don't register on review/rate/forum sites. Never felt the need. Until today......

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Welcome to the HEXUS.net Trust System

Using our custom built rating system you can rate other users of HEXUS or any of the retailers we have in our database. This allows you to establish an element of trust before making a purchase from a retailer or individual. It also establishes trust in the opposite direction by allowing sellers to view ratings given to individuals by other sellers.

note :: The views expressed here are those of the individuals who created them and are not necessarily the views of HEXUS.net

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danroyle rated Infinite as 5 - Exceptional 08:05 on Wed 16th May 2012
Sold my logitech G19 to henry paid quickly. always a pleasure to deal with
alsenior rated Robscure as 5 - Exceptional 16:05 on Tue 15th May 2012
Fantastic seller and infinitely patient when dealing with a friend that changes his mind more than his underwear. Top Bloke
dfour rated g8ina as 5 - Exceptional 11:19 on Mon 14th May 2012
Exceptional as usual. Thanks.
Rookie1986 rated spoon_ as 5 - Exceptional 21:19 on Sun 13th May 2012
Very fast payment and very easy to deal with, recommended buyer.
GoNz0 rated Golden Dragoon as 5 - Exceptional 14:32 on Sat 12th May 2012
Took a new mouse off my hands as it didn't suit me, prompt payment and a pleasure to deal with again.

Latest Retailer Ratings

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Rookie1986 rated SCAN as 5 - Exceptional 21:23 on Sun 13th May 2012
Bought just over £2000 worth of components to do my first home build from these guys and they were perfect. I had a problem with the Cyborg R.A.T 7 mouse that I bought and they replaced it ASAP. I also wasn't happy with the NZXT Phantom 410 case and they were more then happy to assist me in returning it and help me pick a new case to replace it. I can't recommend these guys enough they are very professional and were a pleasure to deal with.
benzodiazepine rated Computer Planet as 1 - Very Poor 19:40 on Fri 20th Apr 2012
The good things first:
Very Keenly priced, good choice of components, system was very well packed for delivery. All retail boxes which the main components came in were provided with all CDs, manuals etc included.

Also, as they did not have my first choice of power supply and blu-ray drive, they gave me free upgrades to superior units. Very impressive start.

And now everything else.

They didn't bother to connect all front panel features of the case, they installed the hard drives in a manner as to only encourage overheating and short working life (and justified this with a reason that wouldn't have prevented them from installing them correctly in the first place), and they installed to CPU cooler the wrong way around: It was fighting against the airflow of the case fans. The CPU was hitting 75c when just at less than half-tilt as a result. I asked for a refund of the system cost, minus the cost of parts (i.e. refund for labour costs of the system) and they refused this, offering some free games and a flash drive instead. They cite being a small margin PC builder as a reason for not refunding me for the service which they performed appallingly badly.

I could have sent it back for them to fix it; however the hassle this would entail was not worth it, and with such poor quality control in the first instance I wouldn't have trusted them to fix it anyway.

However, you can make your mind up for yourself, I've put the entire discussion with their customer support here (sadly you need to read from the bottom up):
http://pastebin.com/ydj2LCQJ

Obviously, its my money so I could be biased. Feel free to read what their customer service offers and decide for yourself if you want to take the gamble.

However if you are not able to spot a badly put together computer yourself, I wouldn't take the risk IMHO.

Personally I am never going to buy anything from them ever again.
glasco61 rated QuietPC as 5 - Exceptional 13:36 on Tue 13th Mar 2012
OK, here's the thing; I don't register on review/rate/forum sites. Never felt the need. Until today.

QuietPC are quite simply unbelievably good. Exceptional is actually a bit of an insult to these guys. They could teach practically every other retailer - online/high street/whatever - how to do the job properly.

Ordered 3 Noctua fans to upgrade my PC at 15:25. Despatch notification 15:47 (yes 22 minutes later). Arrived by Royal Mail 1st class post before 10AM next day.

I was happy enough with the indicated 3ish day delivery time frame. But, no they absolutely blew that out of the water.

What would I want done differently? To have the ability to rate QuietPC as better than exceptional, because they are!

Peace, out
Splash rated SCAN as 5 - Exceptional 07:51 on Mon 5th Mar 2012
Was saddened to have to forego Bulldozer due to local stock issues, but I finally ordered my 2700k build on Friday, and it arrived on Saturday morning. All built and very pleased with it!
Phage rated ARIA Technology as 5 - Exceptional 15:58 on Tue 28th Feb 2012
Good service from Aria. They were the only supplier I trust who had any stock of this card. I ordered on a Monday and it was delivered the next day.
A small hiccough in that I didn't get a confirmation email for the order, but everything was A-OK.
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Latest User Ratings

danroyle rated Infinite as 5 - Exceptional
Sold my logitech G19 to henry paid quickly. always a pleasure to deal with ...

alsenior rated Robscure as 5 - Exceptional
Fantastic seller and infinitely patient when dealing with a friend that changes his mind more than h...

dfour rated g8ina as 5 - Exceptional
Exceptional as usual. Thanks....